IT system and infrastructure processes need to be aligned with business strategy to ultimately achieve business goals and objectives. When well planned & implemented, ITSM frameworks enable IT services by means of quality engineered processes and policies.
iTi Solutions provides IT process engineering services and solutions based on the Internationally accredited ITIL v3 (Information Technology Infrastructure Library) framework.
ITIL: ITIL is the most widely adopted approach for IT Service Management infrastructures in the world. It provides a practical, no-nonsense IT framework for identifying, planning, implementing and supporting IT services and resources within businesses.