ITI Solutions support both SME’s and private home owners since 2010 to ensure stability, availability, scalability and continuity in their computer operations by either visiting clients onsite at their office or home, or by welcoming clients to book in their IT equipment at our office. We also provide remote support services effectively to not waste time due to travelling.
Approach
Our phased approach in assisting you to implement the desired IT infrastructure solution is based on the industry recognized ITIL service management framework. This phased approach applies to all business types and enables both the business owner and ITI Solutions to fully understand and support IT requirements, including cost implications for budget planning purposes, the management of the desired infrastructure solution and finally the roadmap to apply CSI (continuous service improvement) as IT technology changes and improves continuously.
Core services
IT Outsourcing - Complete IT Infrastructure Management
We manage IT support, solutions, sales and security services for your IT infrastructure no matter the size.
The abovementioned includes computers, servers, laptops, LAN (local/internal area network), WAN (Internet), POS (point of sales), Internet domain and email.
The most common technologies we work with includes:
Microsoft Operating Systems Windows 10, 8, 7, Servers 2016, 2012, 2008
Android Tablets and Smartphones
Apple Tablets and Smartphones
HP, DELL, Lenovo, Asus, Acer
Microsoft Office 365, 2016 Home and Business
Jonas Club Management software
Understand your business goals and objectives
To effectively add value, ITI Solutions need to understand what the nature and purpose of your business is, your office location or locations, critical processes and business applications used, and goals and objectives. Once we understand your operations and where your difficult areas are within your IT infrastructure we can start working towards a solution.
Conduct due diligence on your current IT infrastructure
Audit your current IT solution to identify potential risks. The audit results will highlight all concerns, problematic areas, outdated technology and where improvements need to take place. The audit report includes an asset register, IT infrastructure LAN and cabling topology and office layout diagram.
Formulate solution, cost impact and implementation project plan
The client can now make informed decisions on its IT infrastructure and budget accordingly. This step including a comprehensive IT audit report, accompanied by auditing material to facilitate and motivate the audit results. The audit report, recommended approach and cost impact are topics typically discussed in this phase.
Implement the agreed infrastructure solution
The project plan comes to life. A phased approach is taken to bring the IT infrastructure up to standard and acceptable to the client..
Support options
Service level agreement options
ITI Solutions has various support contract options. Our existing SLA options will simplify your IT budget planning, ensure that your business processes are operationally running when they should, and that your critical IT infrastructure components are well looked after.
Managed outsourcing
ITI Solutions places an IT resource at your offices on a permanent basis. This solution offers constant and immediate IT support as required.
ITI Solutions deals with sick and normal leave requests, backup support and any other queries that might arise from typical office staff. To the business, this IT resource simply ensures that the IT infrastructure remains online.
Dedicated, on-site support consultant.
We will replace the IT support consultant during sick leave, annual leave etc.
Immediate attention to IT infrastructure incidents, problems and service requests.
Annual bonuses, leave and other HR related queries remain ITIS’ responsibility
Re-assign resource should you prefer to do so.
Whether business or home, we will visit any site for IT support or services that includes IT repairs, upgrades, new installations, or whatever the need is. Walk-in clients can also visit our parking-friendly offices where IT equipment can be booked in for repairs, upgrades etc. We’ll gladly assist with any remote support to avoid time loss due to travelling and to mitigate operational downtime within the IT infrastructure.
Retainer SLA options
Various retainer option exist to choose from:
Pool Retainer - Buy a ‘pool’ of support hours upfront and enjoy various savings.
Monthly - Pay month-to-month for support hours. Monthly remaining hours are carried over to the next month.
Unlimited - Pay a monthly flat fee for unlimited support hours.
Other support options
10+1
Remote support
Contact us to discuss the various support options in more detail.
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